Effective October 13, 2026
Privacy Policy
Account And Membership Information
Omen collects the information you provide for your account and membership, including your name, email address, phone number, date of birth, profile photo, member preferences, and emergency-contact name, phone number, and relationship. We also store account identifiers, membership status, class bookings, check-ins, workout results, and run-club participation so you can use the member and staff tools.
Health, Fitness And Coaching
Training records may include workout scores, body-weight entries, food and nutrition logs, and wellness activity. You can choose to provide medical notes, injuries, or sensitive considerations such as pregnancy. Authorized coaches and staff can use relevant health, training, emergency-contact, and account information to prepare sessions, adjust activities, provide nutrition coaching, support members, and operate the gym. If you connect Apple Health or an available wearable service, we receive the metrics you permit, such as active energy, heart rate, and workout counts. Apple Health sync reads selected metrics and does not write to Apple Health. Disconnecting a service stops new syncs; previously synced records remain in your Omen account until removed or the account is deleted. Your health and fitness information, including data from Apple Health, is never sold and is never used for advertising, marketing, or data mining. We share it only with the service providers needed to run Omen, such as Supabase for secure storage, and it reaches anyone else only when you choose to share an activity yourself.
Run And Ride Location
When you start recording an outdoor activity, the app uses precise location to record your route, distance, pace, splits, and elevation. Location recording can continue while the screen is locked during an activity you started. Saved activities are associated with your account and synced to Omen. Show My Runs is on by default: your runs and rides, with their routes, appear in the Run Club activity feed to other members of your gym who have Run Club access. Other members never see the first and last 200 meters of a route, and they see your name as your first name and last initial. You can turn off Show My Runs at any time under Club Activity in the app; your activity can still count toward the club leaderboard. You can stop an activity and change location permissions in your device settings.
Chat, Photos, Videos And Sharing
We store group-chat messages, author identities, uploaded chat photos, profile photos, reports, and block settings to provide community features and moderation. Messages and media are visible to members with access to the relevant group and authorized staff. Staff may upload exercise photos and videos, including audio within videos, for training content. Share Studio can use your selected photos or camera recordings to create a share. When you send a share to a social app or another destination, that service receives the content you choose to share and handles it under its own privacy practices. We record first-party share events, such as the destination, export method, template, and referral attribution, to understand use of sharing features; these records can be linked to your Omen account.
Notifications And Service Providers
If you allow push notifications, we register a device-derived push token with your account and store notification preferences and delivery status. We use Expo and Apple notification services to deliver messages about bookings, chat, and member activity. Supabase provides account authentication, database storage, and uploaded-media storage. Other providers support services you choose to use, such as Apple sign-in, connected wearable services, and Stripe billing. Service requests and failures may also generate operational records used to maintain the service and investigate delivery or account problems.
Permissions And Advertising
Optional features request device permissions when needed: location for outdoor activity recording, Apple Health for selected health metrics, camera and photo-library access for photos and sharing, microphone access for audio in video clips, and notifications for push delivery. You can manage permissions in your device settings. The app does not display third-party ads or use your account, location, health, or fitness data for targeted advertising or cross-app advertising tracking. Health and fitness information is used for member training, coaching, and account features, not advertising.
How We Use Information
We use information to authenticate accounts, provide class booking, training history, activity tracking, community features, coach operations, member account tools, support, safety review, and service administration. Account and activity records are linked to your member account so the service can show your history, preferences, and access to gym programs.
Payments
In-app payments are disabled in this release. When membership or other gym billing is processed through Stripe, Stripe handles payment details. Omen stores payment references, billing status, subscription state, invoice information, and related Stripe identifiers to manage memberships, purchases, receipts, and account access.
Account Deletion And Retained Records
You can request account deletion in the signed-in app under You → Profile & medical → Delete account. An accepted request locks the account and signs you out while cleanup is processed. Deletion removes your profile, member training and health records, bookings, emergency contacts, saved payment-method records, connected-device records, nutrition notes, run-club RSVPs, and sign-in identity. Your chat messages are marked deleted and their text and authorship are scrubbed. Billing and purchase records are retained with member details scrubbed for accounting and tax requirements. Deleting Omen data does not delete data held independently by Apple Health or content you have already shared to another service. Contact Omen if you need help with a deletion request.
Step-by-step account deletion instructionsContact
For app support, questions about this Privacy Policy or your information, or help with account deletion, contact the Omen Athletics front desk at (314) 762-7042 or visit Omen's official website.